We stand by the quality of all our pallets
All our pallets are built with high-quality materials and practices, and we back that up with our workmanship guarantee
We guarantee the quality of all our pallets, including secondhand pallets. We provide a warranty against defects while the pallet is unused, and provide free replacements for any defective pallets.
If you have a problem with any of our pallets, we will exchange them for free.
What is covered by our guarantee
Our quality guarantee covers all defects which could occur during construction of the pallets, including:
- Poor timber quality
- Exposed nails
- Missing boards
- Incorrect size
- Poor construction
Our guarantee does not cover pallets which have been used and damaged as a result. Pallet damage is most commonly caused on-site by forklift tyres or while unloading pallets from the delivery truck. These problems are not covered by our guarantee as they are not caused by our manufacturing.
How to make a claim
If you have any problems with our pallets, get in touch with us so we can help.
- Contact us via firstname.lastname@example.org.
- Please include photos of the defects.
- We'll replace the damaged pallets during your next delivery or schedule in a free pick up and drop off.
We pride ourselves on providing excellent customer service at all times, so we make this process as easy for you as possible. We can also arrange a refund for defective pallets if you would prefer.
We also determine the cause of the problem so we can ensure it doesn't happen again.